Patient Information
Patients Charter
To compliment the Rights and Standards as set out in the Government's Patient's Charter we as your Health Team can offer you:
- An appointment with any doctor at the Surgery, regardless of whom you are registered, subject to availability.
- Immediate attention in case of an emergency.
- In the case of urgency, an appointment on the same day.
- We will endeavour to start surgeries on time
- You will be informed of any unavoidable delays which may occur during consultation time.
- You will be treated with courtesy and efficiency at the reception and over the telephone by a named member of staff, who will, at all times, endeavour to respect your privacy and dignity.
- A clean and comfortable waiting area with facilities for children.
- Waiting times to be kept to a minimum.
- You will be asked if a medical student may attend your consultation, but you will always have the right to refuse.
- A female chaperone will be available on request.
- Full antenatal care will be provided by a named midwife.
- Letters of referral will be dispatched or ready for collection within two working days of dictation.
- Test results will be given by a receptionist, at the doctor's discretion, to save you having to make an appointment. Results can only be given to the patient.
- Repeat prescriptions will be ready within 1 working day.
- A health check on registration.
- An annual health check if you are over 75 years of age.
- A home visit will be available if you are unable to get to the Surgery because of your illness.
- An on-call service is available if you require a doctor urgently out of normal surgery hours.
- A practice leaflet is available, on request, detailing all services available to patients.
- Complete confidentiality at all times of patient records and consultations.
- Consultation with the practice manager with regard to your rights under the Health Records Act 1990.
- Any comments, suggestions or complaints will be dealt with by the practice manager. They will be treated seriously and confidentially, without affecting the patient/practice relationship.
- Complaints will be dealt with confidentially and you will receive a written acknowledgement immediately and a written reply and/or chance to discuss the complaint within three working days.
- Easy access for the disabled, with toilet facilities.
In Return...
In return for these services we would ask that:
- You give us 24 hours notice on request of a repeat prescription.
- You let a receptionist know if you are unable to keep an appointment.
- You accept that there could be some delay if your doctor has to attend an emergency immediately.
- You accept that there may be some waiting time as some patients may need more consulting time than others - one day that person may be you.
- You keep your children as quiet as possible and under control, so as not to cause distress to, or disturb other patients who may be feeling unwell.
- You arrive on time for your appointment.
- You request a home visit before 11.00 am.
- You try, wherever possible, to see your doctor at the Surgery in order to give him/her more time to see other patients.
- You refrain from smoking in the Surgery.
- You refrain from bringing animals into the Surgery.
- You do not cause an obstruction with your car.
- Current BMA fees will be applied for non-medical services.
Please contact the Practice Nurses for any information or advice regarding health matters, or the Practice Manager regarding the Surgery services.
If you have any suggestions or complaints, please contact the Practice Manager.
Our premises have been built by the doctors for the benefit of all and we would ask your help in keeping the grounds clean and tidy.
NHS Freedom Of Information Publication Scheme
The Shevington Surgery General Practitioner's Publication Scheme is a guide to the General Practitioners' (who practice together) within the partnership Publication Scheme as required by the Freedom of Information Act 2000.
This Publication Scheme is a complete guide to the information routinely made available to the public by Drs Munro, Pollard, Bose, Winstanley, Lancaster, Mercer and Humphreys. It is a description of the information 
about our General Practitioners and Practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness. It can be downloaded below in PDF format.
Download our NHS Freedom Of Information Publication Scheme PDF (90k)