Our commitment to you
As part of our service, we as your health team can offer you:-
- An appointment with a doctor or nurse of your preference, subject to availability
- Immediate attention in case of an emergency
- In the case of urgency an appointment on the same day
- We will endeavour to start surgeries on time
- You will be informed of any unavoidable delays that may occur
- You will be treated with courtesy and efficiency at the reception and over the telephone by a named member of staff, who will, at all times, endeavour to respect your privacy and dignity
- A clean and comfortable waiting area
- Waiting times to be kept to a minimum
- You will be asked if a junior doctor may attend your consultation, and you will always have the right to refuse
- A chaperone will be available on request
- Letters of referral will be despatched or ready for collection within two working days of dictation
- Repeat prescriptions will be available within 2 working days
- A home visit will be available if you are unable to get to surgery because of your illness
- Complete confidentiality at all times of patient records and consultations
- Facilities for the disabled
In return for these services we would ask that you help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Requesting a home visit before 11.00am
- Ringing for results after 10.00 am
- Giving at least 48 hours notice on requesting a repeat prescription
- Accepting that there could be some delay if your doctor has to attend an emergency
- Accepting that there may be some waiting time as some patients may need more consultation time than others – one day that person may be you!
- Refraining from smoking in and around the surgery
- Refraining from bringing animals into the surgery (except guide dogs)
- Keeping your children under control, so as not to cause distress to, or disturb other patients who may be feeling unwell
- Seeing your usual doctor at the surgery whenever possible
- Not causing an obstruction with your vehicle