Welcome to the website for Shevington Surgery
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
NOVEL CORONAVIRUS INFECTION
Advice for patients
If you have returned from these specific areas since 19th February, you should call NHS111 and self-isolate even if you do not have symptoms:
- Special care zones in South Korea as designated by the Government of the Republic of South Korea
- Wuhan and Hubei province
You must follow the above advice even if you do not have any symptoms.
If you have returned from the areas below since 19th February and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111. You do not need to self-isolate if you have no symptoms.
Travellers returning to the UK from the following areas below in the last 14 days who develop symptoms of cough or fever or shortness of breath should immediately:
- Stay indoors and avoid contact with other people as you would with the flu.
- Call NHS 111 to inform them of your recent travel to the country.
Other parts of China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau
Please do not attend the surgery, please contact NHS 111 for further advice.
Further up-to-date guidance can be found at www.nhs.uk/conditions/wuhan-novel-coronavirus/
PRESCRIBING OF OVER THE COUNTER MEDICINES IS CHANGING
From October 2019, your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they'll ensure you get the care you need.
Please help the NHS to use resources sensibly.
Visit the NHS website nhs.uk for more information and advice on treating minor health concerns.
Find out more about this change to prescription policy at:
The leaflet below also gives more information.
Over the counter medicines leaflet
DNA POLICY - Missed appointments
In view of the large number of appointments that are wasted each week by patients failing to attend booked appointments we have introduced a DNA policy which is detailed in the link below. Please help us by cancelling any unwanted appointments so that we can offer these to other patients and reduce our waiting times.
CQC INSPECTION AND REPORT 2018
We are delighted to announce that following our CQC inspection in November 2018 the Practice has been rated as Outstanding. We believe it reflects our commitment to delivering the best possible care to our patients and are particularly proud that the inspectors felt we treated patients with compassion, kindness, dignity and respect.
PRESCRIPTION ORDERING LINE (Option 3)
In order to improve our service from 1st April 2019 you will be able to request your medication by calling the main surgery number 01942 483777 and choosing OPTION 2 (appointments and prescriptions), anytime between 8.00 am and 6.30 pm Monday to Friday.
As the telephones are extremely busy first thing in the morning we would suggest that you ring later in the day to order your medication.
As from Monday 8th April 2019 controlled drugs will become live on the EPS (Electronic prescribing service). Therefore if you are being prescribed a controlled drug your prescription will automatically be sent to your nominated pharmacy. If you don't already have a nominated pharmacy, but would like to arrange for your prescriptions to be sent to your usual pharmacy electronically, please speak to your pharmacy to arrange this to be set up.
If you do not wish to nominate a pharmacy you may continue to collect your prescriptions from the surgery as normal.
You or your representative will be required to provide ID on collection of your controlled drug prescription.
THE GENERAL DATA PROTECTION REGULATION (GDPR) - 25TH MAY 2018
This is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU. A leaflet giving brief details about the changes is attached below. Our full Practice Privacy Notice can be found under the Practice Policies section (number 17) for further information.
National Data Opt-out
The national data opt-out allows a patient to choose that they do not want their confidential patient information to be used for purposes beyond their individual care and treatment, such as planning and research. Further information regarding the data opt-out can be found via www.nhs.uk/your-nhs-data-matters. A leaflet is also available from the reception or can be downloaded below.
Your Data Matters leaflet
NAMED ACCOUNTABLE GP
Recent changes to the GP contract mean that all patients in England, including children, will benefit from having a named, accountable doctor who will be responsible for coordinating their care. We have allocated all our patients a “Named GP” and if you wish to know who this is please contact the surgery. Should you have a preference as to which GP is your “Named GP” please let us know and we will make all reasonable efforts to accommodate your request.
Although you have been given a “Named GP” this does not prevent you from seeing any of the GP’s at the surgery.
ACCESS TO RECORDS
As from 1st April 2015 patients aged 18 and above will be able to request access to their medical records via Patient Access. In order to have access to your records you will need to complete a registration form with evidence of your ID (one photo ID and one proof of residence) and on receipt of your completed registration form your GP will authorise access to your records if this is felt to be appropriate. If you would like to request access please ask at the reception desk for a registration form and information leaflet.
GP CHOICE - OUT OF AREA REGISTRATIONS
Shevington Surgery will not be accepting any patients who live outside of our practice boundary.
FRIENDS AND FAMILY TEST
The Friends and Family Test is a tool to allow patients the opportunity to give feedback on their experiences in General Practice. We now have a Friends and Family Test survey available for completion via the website. Please go to the Have your say section and click on the Friend & Family Survey to give feedback on your experiences of our service. Your feedback is extremely valuable to us and will help us to highlight good experiences as well as areas for improvement. Copies of the survey are also available for completion in the surgery should you prefer to complete a paper copy.