Shevington Surgery

01942 483777

Lines open 8:00am – 6:30pm Mon to Fri
Out of hours call NHS 111

Patient rights and responsibilities

Our commitment to you

As part of our service, we as your health team can offer you:-

  • An appointment with a doctor or nurse of your preference, subject to availability
  • Immediate attention in case of an emergency
  • In the case of urgency an appointment on the same day
  • We will endeavour to start surgeries on time
  • You will be informed of any unavoidable delays that may occur
  • You will be treated with courtesy and efficiency at the reception and over the telephone by a named member of staff, who will, at all times, endeavour to respect your privacy and dignity
  • A clean and comfortable waiting area
  • Waiting times to be kept to a minimum
  • You will be asked if a junior doctor may attend your consultation, and you will always have the right to refuse
  • A chaperone will be available on request
  • Letters of referral will be despatched or ready for collection within two working days of dictation
  • Repeat prescriptions will be available within 2 working days
  • A home visit will be available if you are unable to get to surgery because of your illness
  • Complete confidentiality at all times of patient records and consultations
  • Facilities for the disabled

In return for these services we would ask that you help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Requesting a home visit before 11.00am
  • Ringing for results after 10.00 am
  • Giving at least 48 hours notice on requesting a repeat prescription
  • Accepting that there could be some delay if your doctor has to attend an emergency
  • Accepting that there may be some waiting time as some patients may need more consultation time than others – one day that person may be you!
  • Refraining from smoking in and around the surgery
  • Refraining from bringing animals into the surgery (except guide dogs)
  • Keeping your children under control, so as not to cause distress to, or disturb other patients who may be feeling unwell
  • Seeing your usual doctor at the surgery whenever possible
  • Not causing an obstruction with your vehicle